Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11960/2823
Full metadata record
DC FieldValueLanguage
dc.contributor.authorCarvalho, Pedro-
dc.contributor.authorAlves, Helena-
dc.date.accessioned2022-11-16T19:08:28Z-
dc.date.available2022-11-16T19:08:28Z-
dc.date.issued2022-
dc.identifier.citationCarvalho, P. & Alves, H. (2022), Customer value co-creation in the hospitality and tourism industry: a systematic literature review. International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-12-2021-1528pt_PT
dc.identifier.issn0959-6119-
dc.identifier.urihttp://hdl.handle.net/20.500.11960/2823-
dc.description.abstractPurpose - This study aims to develop a systematic literature review of customer value co-creation in the hospitality and tourism industry and present the different views of the scientific community, highlighting the dimensions, antecedents and outcomes of customer value co-creation. Design/methodology/approach - This study adopted a systematic review process guided by the preferred reporting items for systematic reviews and meta-analyses protocol. Data were collected through a search for papers in Scopus, EBSCO, Web of Science and Science Direct databases. The systematic review was performed based on 216 validated articles. Findings - The study reveals that the manifestations of customer value co-creation can be understood, based on two fundamental dimensions: customer behaviours and factors that shape co-creation. However, some antecedents are closely linked to the customer, social environment, service provider and technological resources. Moreover, there are numerous outcomes resulting from customer value co-creation, grouped in customer results, perceived value and organizational performance and market outcomes. Practical implications - This research contributes to a more informed explanation for hospitality and tourism organizations about the importance of tourist and guest involvement in value co-creation. This systematic knowledge can facilitate the design of the service, as well as the value proposition offered by hospitality and tourism organizations. Originality/value - The study extends the literature by systematizing the empirical and conceptual knowledge, using for the first time a systematic literature review.pt_PT
dc.language.isoengpt_PT
dc.publisherEmeraldpt_PT
dc.rightsclosedAccesspt_PT
dc.subjectValue co-creationpt_PT
dc.subjectService dominant-logicpt_PT
dc.subjectCustomer dominant-logicpt_PT
dc.subjectSocial exchange theorypt_PT
dc.subjectSystematic literature reviewpt_PT
dc.titleCustomer value co-creation in the hospitality and tourism industry : a systematic literature reviewpt_PT
dc.typearticlept_PT
dc.date.updated2022-10-06T14:14:20Z-
dc.description.version8316-FD77-85EB | Pedro Miguel Fonseca Moreira de Carvalho-
dc.description.versioninfo:eu-repo/semantics/publishedVersion-
dc.identifier.slugcv-prod-3027876-
dc.peerreviewedyespt_PT
degois.publication.titleInternational Journal of Contemporary Hospitality Managementpt_PT
dc.identifier.doihttps://doi.org/10.1108/IJCHM-12-2021-1528-
Appears in Collections:ESTG - Artigos indexados à WoS/Scopus

Files in This Item:
File Description SizeFormat 
IJCHM-12-2021-1528.R3_Proof_hi.pdf
  Restricted Access
458.77 kBAdobe PDFView/Open Request a copy


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.